Terms and Conditions

Please understand that I run a small business and my time is precious, as i'm sure yours is.  

All I want is to give you the best possible experience and for you to look forward to coming, tell your friends and to love Pilates as much as I do!

I don't have time to negotiate and to come up with a different set of terms for each person.  I respectfully ask that you please  ask me any questions before you book, and that you understand that I will always endeavour to be reasonable and fair and I expect the same in return.  If you are booked in a class/private session and you do not turn up and don't tell me or adhere to these terms, you will be not be able to re-book that class, or request a refund.   Each and every place in every class COULD belong to someone else so if you book, please turn up and enjoy your class.

We must have a completed enrolment form before you begin in a class, therefore I would ask you please read the information below and make sure you agree.  If you have any questions, Id rather you ask me before you book.

Once you have booked, these terms are non-negotiable and apply to everyone and I will presume and expect that if you book you will have taken the time to read this information and that you agree to it.

Once you have booked, these terms will therefore apply to each and every booking:

Group Classes - Non-members

• We must have a completed enrolment form before you begin in a class.
• When you book a term block or a class pack please ensure if you are beginner, or have any medical history which warrants a face to face discussion (so we can ensure exercises are suitably modified) that you firstly book and attend an initial consultation.
• All Class packs are valid as detailed.  (excluding studio scheduled holidays - ours not yours)
• If you book a term block and are unable to attend you may swop to another class that term.  Classes are non transferable to the next term.  Just call me or email to arrange a swop, there will also be a whatsapp group for each class so you can arrange swops.
• Class packs and term blocks are non refundable once booked.
• You must check term, dates and and book the appropriate block of classes.
• You will be guaranteed a place in a class during that block.
• If you are booking term blocks, we ask for 3 weeks notice or your intention to cancel.

Group Classes - Members

• We must have a completed enrolment form before you begin in a class, excactly as above.
• Beginners and those with medical history must attend an initial consultation first.
• If you have chosen to become a member the minimum term is 12 months.
• Yearly membership includes 37 weeks of classes
• You will be given special rates for summer timetabled classes
• If you cancel within the first year the amount paid will be prorata'd and any outstanding payment will be invoiced to you.  
• After the first 12 months we require a months notice if you are going to cancel your membership
• You will be guaranteed a place in the class you choose until you cancel.

Private Sessions/Small Groups

• We must have a completed enrolment form before you attend an appointment.
• Beginners and those with medical history must attend an initial consultation first
• Should you need to cancel we require 48 hours notice.
• Sessions cancelled within 48 hours are non refundable
• Once booked your time slot is non transferable within 48 hours.
• Small Groups or privates scheduled at your venue will encounter additional travel expenses.

Courses/Workshops

• All courses and workshops are treated as one off events, even if they are a sequence of dates over a period of weeks.
• You do not need to be a client of mine or attending any other classes to attend a workshop
• You do not need to attend an initial consultation of complete an enrolment form to attend a workshop.
• Once booked, courses and workshops are non refundable and non transferable, however, I try my best to always be reasonable and if there are extenuating circumstances I will always endeavour to be  flexible where I can.

I really hope that you will love Pilates and benefit from it, as I have, and wish you all the very best.  You wont look back!

Thank you for booking with PilatesWise.  

Kat

I care about your privacy and place the utmost importance on storing and handling your information according to the law.

If you sign up to a class/book a private I will ensure your information is secure/password protected or locked away securely, and we adhere to new GDPR laws.  

When you contact me I will add your name and email address to the database and may send you a monthly newsletter.  If you prefer not to receive this please let me know.  You may opt out of receiving this at any time.

If you have attended a class and I have an enrolment form, it is my legal obligation to store this for a minimum term of 7 years.  I assure you this information will not be shared, sold, or accessed by anyone else at any time.