Terms & Conditions

All Matt Class Bookings

All booking enquiries received are subject to availability.

With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email or may be posted to 26 Halden Field, Rolvenden TN17 4BX.

All group classes are scheduled on a 6 to 8 week termly basis, 3 terms a year (with breaks in the middle, over 38 weeks of the year).

Summer holiday timetable is extra and subject to change..

It will remain your responsibility to update us about ANY change in medical situation, any injuries, any medications and anything at all that may affect your ability to do the class.

Please do not come to class if you are unwell, and especially if you have tummy upsets we need a clear 48 hours before you attend classes.

Please do not consume alcohol or pain relief medication before coming to class, we reserve the right to ask you to leave is we suspect either.

Please check the Venue page for details about parking and directions.

If attending a public hall please be aware of residents living nearby and park respectfully.

All Reformer Class Bookings

All booking enquiries received are subject to availability.

All group classes are scheduled on a 6 to 8 week termly basis, 3 terms a year (with breaks in the middle, over 38 weeks of the year).

Classes are non-transferable and need a minimum of two people to run. There is a 48 hour cancellation policy, any cancellations within this are non refundable. If two people should cancel the third person may have a private sesion by paying an aditional £20.

Summer holiday timetable is extra and subject to change..

It will remain your responsibility to update us about ANY change in medical situation, any injuries, any medications and anything at all that may affect your ability to do the class.

If I need to cancel a class an alternative date will be agreed or a full refund offered,

Please do not come to class if you are unwell, and especially if you have tummy upsets we need a clear 48 hours before you attend classes.

Please do not consume alcohol or pain relief medication before coming to class, we reserve the right to ask you to leave is we suspect either.

Please check the Venue page for details about parking and directions.

Offers

Please read the terms and conditions of specific offers.

All offers are subject to availability at the time of booking.

Please bear in mind this is a small business, and the working hours go far beyond the hours just in class, so please value our services and expect to pay what this is truly worth. Please also be prepared to meet our terms and conditions, and if you can’t, we would ask you to please book elsewhere. We pride ourselves in the quality of teaching being very high, and class sizes remaining small, and so you do get what you pay for, and you should expect to pay more for the quality of personal attention you will receive. These are not large gym classes, and teacher qualifications we have are hard to come by and take hours of teaching practice and cost thousands of pounds, and as such we charge accordingly.

Initial consultation

We may request you attend an Initial consultation if you are a beginner, or if there is any concern about your medical history. This enables us to assess your level and ability, discuss any private issue of health or otherwise and if you are a beginner enabling us to deliver all the information necessary for you to come along to your first class and understand what Pilates is all about and therefore really enjoy your classes and gain the most from them.

All initial consultations must be booked and paid for in advance by calling Kat on 07747 464828, or emailing pilateswise@mail.com and if cancelled within 48 hours are non-refundable.

No Show, No refund or exchange.

Private sessions

All private sessions are non-refundable if cancelled within 48 hours.

All private classes must be paid for in advance to the following account:

Katharine Briggs
61595380
60-83-71

No Show, No refund or exchange.

Please ensure you notify the teacher before the class of any change in health, including blood pressure, pregnancy, anything at all. It may be very important.

I am not able to advise on specific medical conditions but can give general advice from a Pilates perspective and am happy to liaise with clients existing Health Care Professionals.

Please make sure you read and agree to the following terms and conditions when you book:

So, to re-cap:

Group Classes

We keep the numbers small so that we can give you the attention and hands on teaching we feel gives the best Pilates experience and will enable you to progress more quickly, in a much safer way. The termly block booking we offer also enhances this experience as we see the same people each week, get to know you and your needs. We do NOT offer drop in classes for this reason.

Please take note therefore of the following terms. It is important to BE REALISTIC, We cannot run small classes unless you pay, regardless of your attendance. We offer you the chance to make up missed classes – you do not get that with adult education classes.

If you book our classes, we presume you have read these terms and conditions. Its on all the emails to confirm spaces, noted when you book and agreed to and in our end of term newsletters. If you do not agree with these terms, please do not book classes with us. We are a small local business, very proud of the quality and integrity of our teaching, wishing to give you the best experiences, the best service but we also have bills to pay. We would rather be blunt that dress it up in flowery language and vagueness. We love it, and we hope you will too. Please ensure you read and digest the following terms and conditions when you book:

With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email to pilateswise@mail.com or may be posted to 26 Halden Field, Rolvenden TN17 4BX.

to attend Group classes you must pay for the block of classes for that term.

I am not able to advise on specific medical conditions but can give general advice from a Pilates perspective and am happy to liaise with clients existing Health Care Professionals.

We offer a ‘make-up’ system for mat classes which means if you cannot for any reason make your usual class, we can arrange for you to attend another class. We do not offer this for reformer classes.

All make up classes need to be taken within the same term and cannot be taken over to a new term.

No Show, No refund or exchange.

We require a minimum of 3 weeks notice of cancellation and for the current term to be fully completed and paid for.

Please ensure you notify the teacher before the class of any change in health, including blood pressure, pregnancy, anything at all. It may be very important.

We offer a ‘make-up’ system which means if you cannot for any reason make your usual class, we can arrange for you to attend another class.

Make ups can be arranged in advance, in fact this is welcomed.

If you are not able to arrange all makeup classes before the end of the term, regardless of reason, they will expire. The responsibility of arranging and attending the makeup classes rests solely with the client.

Make up classes are on a first come first serve basis and subject to availability of places within each class. (Each classes maximum numbers are 12 for insurance purposes).

Make-up classes must be on a like for like basis. We cannot swop a group class for a private.

Please give a minimum of 24 hours notice of your intention to swop classes, unless an emergency situation occurs, in which case we will do all we can to find an alternative.

We reserve the right to cancel a classes should the need arise and will provide a minimum of 24 hours notice of this and where possible we will provide a cover teacher, an alternative class or a full refund if neither of those is possible.

In case you are unsure of anything, please do feel free to email us, you may find referring first of all to the Q&A below will be helpful:

I can’t make all the classes next term but I don’t want to lose my place, can I just pay for the ones I can make?

We do understand it is tricky paying for a term if you are going to miss one or two, but unfortunately the answer will always be no. As above, to keep your space in a class we require payment in full for the term. If you decide to relinquish your space it will be filled by someone else.

Can I return to the same class if I miss a term?

If you have let your space go and someone fills it, they have first refusal as the terms continue. We cannot ask someone to vacate a space. However, we can put you on our waiting list and advise you as soon as a space becomes available.

Why can’t you keep a space for me?

Would you ask a hairdresser, physio or beautician to keep a space fee the same time every week without payment in case you felt like a hair cut or a manicure? Haha! I doubt it. It is the same thing, we aren’t being unreasonable. We are simply running a business. Thanks for your understanding. If you have booked a monthly membership, you are indeed guaranteed your space until you cancel that membership by providing a terms notice.

We keep class sizes small with a maximum of 12 participants.

Our sessions are hands on. We will ensure you benefit from a deeper understanding of how your body moves.

You will develop movement skills and an exercise tool box to gain control of your fitness, why and how best to get the most from each class.

Body Control training is the benchmark of top quality teacher and we have completed many hours of teacher training to obtain certification - far more than a ‘weekend course’

Experienced teacher with ongoing professional development and training

We remain committed to our personal development in order to always be teaching you as best and up to date as possible with the latest science and research in the field of movement